Customer Service Host

Job Location: Bristol
Contract Type: Temporary
Salary: £11.00 - £13.50 per hour

Customer Service Host – Bristol Airport

We are seeking a friendly, efficient, and customer-focused individual to join partners of Bristol Airport as a Customer Service Host. The successful candidate will play a vital role in providing exceptional service to our passengers, ensuring their journey through the airport is smooth and enjoyable. This position requires excellent communication skills, and a positive attitude.


  1. Greet and welcome passengers, providing a warm and friendly first impression.
  2. Assist passengers with check-in procedures, luggage handling, and boarding processes.
  3. Handle and resolve passenger complaints or issues in a professional and empathetic manner, ensuring their satisfaction and loyalty.
  4. Coordinate with other departments, such as security and ground handling, to ensure efficient operations and timely departures.
  5. Assist passengers with special needs or disabilities, offering personalized support and ensuring their comfort and safety.
  6. Provide guidance and directions to passengers regarding airport facilities, amenities, and nearby attractions.
  7. Collaborate with team members to maintain a clean and organized work environment, including passenger areas and service counters.
  8. Stay updated on airline policies, industry regulations, and airport procedures to provide accurate and up-to-date information to passengers.


  1. Previous experience in customer service, or hospitality industry.
  2. Excellent verbal and written communication skills.
  3. A positive and customer-oriented attitude, with a genuine passion for delivering exceptional service.
  4. Flexibility to work in shifts, including weekends, evenings, and holidays.
  5. Valid driver’s license for more opportunities.


  • Access to our employee rewards portal with discounts and savings
  • 24hour Employee Assistance Programmes
  • Fantastic career development opportunities – We are the UK’s largest Airport Operator!
  • Tax free Airside shopping in our departure lounge
  • Meals on duty
  • Free shuttle bus (A1 Flyer) from the city centre to the airport

To apply for this position, please submit your resume. Only shortlisted candidates will be contacted for further assessment.

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