Customer Care Assistant – Bristol Airport
Temporary to Permanent position.
Full Time Hours. Must be flexable to work shifts/ Nights and Weekends.
Mego employment Ltd is looking for a motivated and customer-oriented individual to join our team as a Customer Care Assistant at Bristol Airport.
As a Customer Care Assistant, you will play a crucial role in ensuring a positive and seamless experience for travelers and visitors at the airport. Your excellent communication skills, friendly demeanor, and problem-solving abilities will contribute to creating a welcoming and efficient environment for all customers.
Key Responsibilities:
- Greet and welcome passengers, visitors, and customers in a friendly and professional manner.
- Provide information about airport facilities, services, flight details, and other relevant information to assist passengers.
- Assist passengers with check-in processes, boarding procedures, and wayfinding within the airport.
- Address customer inquiries, concerns, and complaints promptly and effectively, ensuring a satisfactory resolution.
- Collaborate with airport staff, security personnel, and airlines to manage customer needs and ensure a smooth travel experience.
- Help passengers with special needs, including children, elderly individuals, and individuals with disabilities, by offering appropriate assistance and guidance.
- Monitor and maintain the cleanliness and appearance of customer service areas, ensuring a pleasant environment for travellers.
- Utilise technology and information systems to access flight information, provide updates to passengers, and handle administrative tasks.
- Up sell and promote airport services such as lounges, retail outlets, and dining establishments to enhance customer experience.
- Uphold security protocols and safety guidelines, reporting any suspicious activities or incidents to relevant authorities.
- Participate in training sessions and workshops to stay updated on customer service practices, airport procedures, and security protocols.
Qualifications and Skills:
- Excellent verbal communication skills with a friendly and approachable demeanor.
- Strong interpersonal skills and the ability to interact with a diverse range of customers.
- Problem-solving skills and the ability to remain composed under pressure.
- Prior customer service experience, preferably in the aviation, hospitality, or retail sectors.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Physically capable of standing, walking, and assisting customers for extended periods.
- A positive attitude and a commitment to delivering exceptional customer service.
For this position you must be available and ready to start trainging the first week of September.
If you are enthusiastic about providing top-notch customer service, thrive in a fast-paced environment, and are ready to contribute to a positive airport experience, we invite you to apply for the position of Customer Care Assistant at Bristol Airport through Mego Employment Ltd.
Mego Employment LTD acts as an employment agency for permanent staff and an employment business for temporary workers
